Bathrooms and Showers Direct delivers a Great Experience

I just had a great experience with Bathrooms and Showers Direct (BASD), one of the best Affino ecommerce sites out there. Although there are many great Affino sites, it’s not every day that I have cause to use them. In this case, one of the bath taps in my new place disintegrated when I turned it earlier this week.

We did the usual searches in the usual places: Amazon and John Lewis. Amazon’s search is just terrible for things like bath taps, millions of results but no easy way to filter or organise or present the results effectively. John Lewis was just plain expensive for what we’re looking for which is ’temporary taps’ until we update our bathroom.

BASD on the other hand was simply excellent. The product search (below) is incredibly useful, it only took us a minute or so to find something we could agree on (normally the longest part of any search) which looked good and fitted our budget. The checkout was then quick and efficient, and best of all the taps arrived at 8:00 the next morning, nicely wrapped and looking great.

We’ve had to order a lot of stuff online lately since we’re now officially living in the sticks (South Somerset) and it is normally 5 minutes online versus minimum 1 hour for any alternative for most purchases means online shopping is now our default way of buying things.

It’s extremely rare that we get the service level we got from BASD, not one in 10 purchases arrives the next day, only half of them arrive within the stated timeframe (here’s looking at you John Lewis) and most of the sites we buy from look terrible and somewhat off-putting so you’re never sure you’ll get the goods until they arrive.

The BASD team are doing a great job and providing an excellent service, and it’s great to have them using Affino. A lot of the quality feel of the BASD site is also down to Hex Digital, one of our Affino Partners who have done a great job designing, implementing and supporting it.

I know where my first port of call will be the next time I need to get something for our bathroom.